Support Services
site support
A non-intrusive survey causing no interruption to your normal business operation. There is no other preventative maintenance technology or technique to accurately identify defects such as poor connections, overloaded cables and faulty electrical equipment as safely and quickly also providing an auditable inspection record of your equipment’s health in the form of a comprehensive report.
thermographic surveying
A non-intrusive survey causing no interruption to your normal business operation. There is no other preventative maintenance technology or technique to accurately identify defects such as poor connections, overloaded cables and faulty electrical equipment as safely and quickly also providing an auditable inspection record of your equipment’s health in the form of a comprehensive report.
obsolescence management
Effective Obsolescence Management allows proactive management of aging software and hardware. Understanding where potential issues may arise allows planning to ensure any downtime is kept to a minimum whether that be by holding critical spares with pre-loaded programmes or upgrading to latest versions of hardware.
critical spares
Unfortunately breakdown of machinery is inevitable at some stage of a systems life, how it is managed is key to ensure minimum disruption to production and minimising the impact on the business objectives. We are happy to work with you to compile a comprehensive site specific or central stock for businesses with multiple locations. All spares (including obsolete equipment) sourcing is through authorised manufacturer routes to market giving you the peace of mind that no system warranties are being invalidated by installation of “Grey Market” parts, all equipment we supply has and the backing of the manufacturers warranties and support if required.
remote support
PNE currently successfully support many customers around the world remotely substantially reducing their cost for site visits. Installation of a remote access system can be made with very little disruption to existing systems and is offered as an option on all new projects due to the future cost benefits for program modifications of fault identification and rectification.